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Shipping
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Packaging
All of our furniture is safely and securely packed in durable, high-quality cardboard. Each order is protected with plenty of extra padding to prevent dents, scratches and marring during transit. We strongly encourage our customers to thoroughly inspect each item in the shipment before signing the delivery slip.
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Carriers & Delivery
If you have a pre-existing account with any shipping or freight
company, you are welcome to arrange pick-up directly from our
warehouse. If you do not have a preferred shipper, we are happy to work
with you to arrange trucking and delivery at cost.
Shipping arranged by us will be charged to the credit card on your
account, or we can bill directory to your UPS account. If the size of
your order is less than truckload, and AsiaEXP arranges
shipping, you will be billed the actual cost of shipping and delivery.
Please be aware that regardless of who arranges shipping, our terms of
service stipulate that FOB is at our warehouse.For backordered items, please allow between 4 and 20 weeks for delivery.
The customer is responsible for the management of packing materials after delivery. If you find that an item or items have been damaged during shipping, we
are more than happy to help you file a claim with the carrier. AsiaEXP is not responsible for items damaged during shipping. |
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Locations AsiaEXP ships anywhere within the 48 continental United States. Regrettably, we are unable to process international orders at this time. |
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Tracking
If AsiaEXP arranges shipping, tracking is available. If you are arranging your own pick-up, please contact your carrier for tracking information.
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Shipping & Billing
While it may be possible for us to provide an extremely general
estimate, if we arrange shipping through our carrier, we are not
currently able to give an exact quote prior to items being shipped from
our warehouse. This is due to the fact that it is only possible to make an exact square-footage size estimate as the delivery truck is being packed, and quotes given prior to loading are often inaccurate. As AsiaEXP arranges shipping for our customers at cost, we neither want to give too high and estimate and overcharge, or too low an estimate and undercharge.
Customers that arrange their own pickup should contact their carrier for a quote.
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